Determining and evaluating the strategies of air cargo freight forwarders to increase business volume with AHP method

Air cargo forwarders plays an essential role in air transportation process. They provide service providing communication between the stakeholders supply chain. However, there is a fierce competition this sector due to huge number of companies. For reason, companies need respond changes globalization era by applying some strategies. In scope, aim study determine and weight strategies that operating can implement increase their business volumes, using studies literature, interviews with 10 experts working different forwarder Turkey, AHP method. Although for volumes examined various studies, no specifically 'Air transport companies'. addition, any method has not been found literature. context, unique terms sectoral practice methodology. The finding suggests staff trainings improve customer relations most important criteria freight forwarders.